Appeal Process & Outcomes

Submit an Appeal

Submit the appeal through customer support or the designated channel provided by the platform, including:

• Account ID;
• Time when the issue occurred;
• The relevant order or Payout;
• Reason for the appeal;
• Relevant screenshots and supporting documents.

Appeal Outcomes

After review, the following outcomes may apply:

• Original decision upheld;
• Order, account status, or Payout corrected;
• Account permissions restored;
• Additional documentation required;
• Appeal rejected if the request falls outside the scope of appeals.

TIP

During the review process, the relevant account or Payout may remain frozen or under review. Users should avoid submitting the same issue repeatedly, as this may affect processing efficiency.