Contact Customer Support

You can contact BitFrog’s official customer support for assistance with the following issues:

• Purchase or account activation issues;
• Order, execution, or account equity issues;
• Account review or identity verification;
• Payout review and payment;
• Account freezing or termination;
• Rule appeals and security issues.

When contacting customer support, it is recommended to provide:

• BitFrog UID;
• Prop account ID;
• Order ID or Payout ID;
• Time when the issue occurred;
• Relevant screenshots, screen recordings, or payment receipts.

WARNING

Please contact support only through BitFrog’s official channels. Do not provide your password, verification codes, or private keys to anyone.