Refunds, Payment Retry & Repurchase

If a challenge is failed or an account is terminated due to the user’s violation of the rules, the purchase fee is generally non-refundable.

The following concepts are different:

• Retry: Receiving another challenge attempt when eligible under applicable promotions or product conditions;
• Reset: Restoring the original account to a new starting state;
• Repurchase: Purchasing a new Prop product account.

Whether retry, reset, or refund is supported, as well as the applicable fees and conditions, is subject to the purchase page, promotion rules, and service agreement.

For duplicate charges, accounts not being properly delivered, or issues caused by platform systems, please contact customer support for review and resolution.