Market & System Issues

Possible market or system issues include:

• Market data not updating for an extended period;
• Prices significantly deviating from normal market levels;
• Abnormal account equity or risk-limit display;
• The trading terminal being unable to place or close orders;
• System maintenance or service interruptions.

WARNING

When an issue occurs, users should first stop taking on additional risk and retain relevant account information, order records, timestamps, and screenshots.

After the service is restored, please check the order and execution records. If the results remain abnormal, contact customer support to request a review.