Inactivity Freeze & Reactivation

Starting from the time of the last executed trade, an Instant account will be frozen after 15 consecutive days without any executed trades.

Once frozen:

• Trading is no longer permitted;
• No new Payout requests can be submitted;
• The account and trading history remain accessible;
• Users may apply for reactivation by following the instructions shown on the account page.

How to Reactivate a Frozen Account

Submit a Reactivation Request

Users can click “Request Reactivation” on the account page to submit a reactivation request.

Reactivation Review

After submission, the account will enter the reactivation review process.

Review time: Usually completed within 1–3 business days.

After Reactivation

• Trading access is restored, and users can resume opening and closing positions;
• Payout access is also restored, allowing users to submit payout requests as normal.

If the Freeze Period Expires

If the account remains frozen for 15 days without being reactivated, it will be terminated. If the account has other risk or compliance issues, it will be handled in accordance with the applicable rules.