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Violation Handling

If an account is suspected of rule violations or abnormal trading activity, the platform may take the following measures depending on the circumstances:

  • Remind the user of the applicable rules;
  • Suspend new positions or Payouts;
  • Request additional identity or trading information;
  • Adjust profits generated from abnormal trading activity;
  • Terminate the account;
  • Apply further restrictions for fraud, payment, or compliance risks.

The outcome will be determined based on account records, order and execution data, login information, and relevant supporting materials.

If the user believes the decision is incorrect, they may submit a review request through the appeal process.

BitFrog User Documentation