Contact Support

For questions about purchases, account activation or closure, orders and executions, equity, challenge reviews, identity verification, payouts, freezes, or appeals, use BitFrog's official support channel.

To help the team investigate, provide the information relevant to your case:

• BitFrog UID and Prop account ID;
• Order ID, execution record, or payout request ID;
• When the issue occurred, what you expected, and what the account displayed; and
• Relevant screenshots, recordings, or proof of payment.

WARNING

Contact support only through official BitFrog channels. Never share a password, verification code, or private key. Support does not need these to investigate your case.