Refunds, Retries, and Repurchases

Purchase fees are generally not refunded when a challenge fails or an account closes because the user breached a rule.

These actions are different:

• Retry: Receive another challenge attempt if the product or promotion allows it.
• Reset: Return an existing account to a new starting state.
• Repurchase: Buy a new Prop account.

Availability, fees, and conditions for a retry, reset, or refund depend on the purchase page, promotion rules, and service agreement.

If you were charged twice, did not receive the correct account, or encountered a platform system error, contact official support for investigation.