Number of Accounts and Security
| Product | Maximum number of active or pending accounts per user |
|---|---|
| 2-Step Challenge | Up to 5 |
| 1-Step Challenge | Up to 5 |
| Instant | Maximum 1 |
If a 2-Step or 1-Step challenge account passes review while the user already has an active funded account, the new funded account will remain pending until the current one closes. A user may have only one active funded account at a time.
Only the registered user may operate the account. Accounts may not be shared, sold, rented, or managed by another person.
TIP
Travel, a new device, or a switch between home and workplace networks can cause a significant change in the login environment. BitFrog may request a security check or an explanation in these cases.
Protect Your Account
Use a unique, strong password, enable the available security checks, and review your orders, fills, and payout history regularly. Never share your password, verification codes, or login details. Untrusted plug-ins and remote-control tools can put the account at risk. Any automated tool that places or manages trades requires prior approval.
WARNING
If you notice an unfamiliar login or a trade you did not place, stop using the account and contact BitFrog through the official support channel. Keep the time of the incident, account ID, and relevant records. Deliberately sharing an account may affect the investigation and the decision under the rules.
