Account Status
This page explains the account statuses that may appear during the 2-Step Challenge and what each status means.
The account status displayed by the system shall prevail. Please follow the instructions shown on your account page.
Account Status
| Status | Description |
| Initialized | Your Challenge Account has been created and is waiting for you to begin the challenge. |
| Active | Your account is active and trading is available. |
| Frozen | Trading has been suspended due to risk management or an ongoing review. |
| Closing | The account has met a termination condition and is undergoing the liquidation process. |
| Closed | The account has been permanently closed and can no longer be traded or restored. |
Account Closure Reasons
| Reason | Description |
|---|---|
| Closed by User | The challenge was ended manually by the user. |
| Maximum Account Loss Breached | The Maximum Account Loss limit was breached. |
| Maximum Daily Loss Breached | The Maximum Daily Loss limit was breached. |
| Appeal Period Expired | The account was frozen and automatically closed because no appeal was submitted within the required timeframe. |
| Execution Failed | The account was closed due to an execution error during system processing. |
| Closed by System | The account was closed by the platform. |
| Unknown | The closure reason could not be determined. Please contact Customer Support for assistance. |
After an account is Closed, you can still view your trading history and the reason for closure, but trading cannot be resumed and the account cannot be restored.
To participate again, you must purchase a new Challenge Account.