Privacy Policy

This Privacy Policy describes how BitFrog collects and processes your personal information through BitFrog websites and applications that reference this Privacy Policy.

“BitFrog” refers to the ecosystem consisting of the BitFrog websites (including but not limited to www.bitfrog.io, www.bitfrog.pro), mobile applications, client software, mini-programs, and other applications providing “BitFrog Services.” It also includes independently operated platforms, websites, and clients within the ecosystem.

“BitFrog Operators” refers to all relevant parties responsible for operating BitFrog, including but not limited to legal entities, unincorporated organizations, and teams that provide and are responsible for BitFrog Services. References to “BitFrog” in this Privacy Policy include BitFrog Operators.

This Privacy Policy applies to all platforms, websites, and departments of BitFrog and its Operators. By using “BitFrog Services,” you agree to the collection, storage, processing, and transfer of personal information as described herein.

1. What Personal Information Does BitFrog Collect?

BitFrog collects personal information to provide and continually improve its products and services.

Types of information we collect include:

  • Information you provide to us: We receive and store any information you provide in relation to BitFrog Services. You may choose not to provide certain information, but you might not be able to use some BitFrog Services. Examples include:

    • Email

    • Name

    • Gender

    • Date of birth

    • Home address

    • Nationality

    • Country code

    • Other information that helps us verify your identity

  • Automatic information: We automatically collect and store certain types of information about your use of BitFrog Services, including your interactions with content and services made available through BitFrog Services. Like many websites, we use cookies and other unique identifiers. Examples include:

    • Internet Protocol (IP) address

    • Device login information, email address, password, and location

    • BitFrog Service metrics (technical errors, service interactions, personal preferences)

    • Version and time zone settings

    • Transaction history

  • Information from other sources: We may receive information about you from other sources (e.g., credit history from credit bureaus) to help prevent and detect fraud.

2. Can Children Use BitFrog Services?

No. BitFrog does not permit individuals under the age of 18 to use BitFrog Services.

3. Why Does BitFrog Process Personal Information?

We process your personal information to operate, provide, and improve BitFrog Services. This includes:

  • Transaction services: Accepting and processing orders, processing payments, and communicating with you about orders, services, and promotional offers.

  • Providing and improving services: Delivering features, analyzing performance, fixing errors, and improving usability and effectiveness.

  • Recommendations and personalization: Suggesting services or features, identifying your preferences, and personalizing your experience.

  • Compliance with legal obligations: Collecting and using information as required by law (e.g., for identity verification or tax compliance).

  • Communication: Contacting you regarding BitFrog Services.

  • Fraud prevention and credit risk management: Detecting and preventing fraud and abuse, protecting BitFrog, its users, and third parties.

  • Consent-based processing: For specific purposes requiring consent, you may withdraw consent at any time, after which we will stop processing your data for that purpose.

4. Cookies and Other Identifiers

We use cookies and similar tools to enhance user experience, provide services, and understand how users interact with BitFrog Services. This allows us to improve functionality, security, and personalization.

Examples of cookie usage include:

  • Identifying you when you sign in

  • Delivering customized features and services

  • Displaying features/services you may be interested in

  • Preventing fraudulent activity

  • Improving security

  • Remembering preferences (e.g., currency and language)

You can manage cookies via your browser settings. Blocking essential cookies may prevent certain BitFrog Services from functioning.

5. Does BitFrog Share My Personal Information?

We do not sell users’ personal information. BitFrog only shares personal information as described below:

  • Third-party service providers: Companies and individuals performing functions on our behalf (e.g., data analysis, marketing support, payment processing). They may access personal information only as needed and must comply with this Privacy Policy and data protection laws.

  • Business transfers: In business acquisitions or asset transfers, user information may be included as a transferred asset, subject to this Privacy Policy.

  • Protection of BitFrog and others: We may release account or personal information when required to comply with the law, enforce our Terms of Use, or protect rights, property, or safety.

6. Is My Personal Information Secure?

We design systems with your security and privacy in mind. We use encryption, firewalls, and physical, electronic, and procedural safeguards. Before disclosing personal information, we may require identity verification.

Users are responsible for maintaining strong, unique passwords and ensuring logout on shared devices.

7. Advertising

We may share your information with marketing partners for targeting, modeling, analytics, and advertising.

8. Your Privacy Rights

You may withdraw consent to specific processing at any time by contacting us. Subject to applicable law, you may also request access, correction, deletion, portability, or restriction of your personal data. Please contact [email protected] for such requests.

9. Data Retention

We retain your personal information for as long as necessary to provide BitFrog Services, meet legal obligations (e.g., tax/accounting), or other communicated purposes.

10. Contact Information

For data protection inquiries, contact our Data Protection Officer at: [email protected]

11. Conditions of Use, Notices, and Revisions

By using BitFrog Services, you consent to this Privacy Policy. If you have concerns, please contact us with detailed information. You also have the right to contact your local data protection authority.

Our business evolves, and this Privacy Policy may change. Continued use of BitFrog Services constitutes acceptance of the updated policy.

12. Third-Party Services

  • SDK Used: Umeng

  • Service Type: Analytics, performance monitoring

  • Personal Data Collected: Device information (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM IMSI/ICCID/location, etc.)

  • Privacy Policy: https://www.umeng.com/page/policy

This Privacy Policy is published by BITFROG LIMITED, incorporated in Seychelles, with its registered office at 306 Victoria House, Victoria, Mahé, Seychelles.

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